Refund policy
At Glow & Go, we want you to love your nails — and feel confident, protected and taken care of with every order. Our goal is a hassle-free and transparent experience.
Here's everything you need to know about returns and refunds:
🗓️ 30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after delivery to request a return. If you're not happy with your purchase, contact us within 30 days of delivery and we'll do our best to make it right — whether that means tips for better results, a replacement, or a refund of unopened products.
Please note:
Returns are accepted only for unused, unopened products in their original sealed packaging. Return shipping is paid by the customer. Shipping fees are non-refundable.
📦 Returns
To be eligible for a return:
- The item must be unused, unopened, and in its original sealed packaging
- You must request a return within 30 days after delivery
If your item qualifies:
- Email support@nailsglowandgo.com with your order number and a photo of the unopened product.
- Once approved, we'll send you the return address and instructions. Please do not send anything back without our written approval — unapproved returns cannot be refunded.
- Ship the item within 14 days of approval using a trackable service. Return shipping is at your own cost.
- After receiving and inspecting the return, we'll process a full refund of your order subtotal (excluding shipping) to your original payment method within 5–10 business days.
Items that arrive opened, used, damaged or incomplete cannot be refunded.
💔 Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives. If your order arrives damaged, defective or incorrect, contact us within 14 days of delivery with your order number, clear photos AND a video of the product and packaging. Claims without photo and video evidence cannot be accepted. Approved claims are resolved with a free replacement — this is our priority and our promise.
💅 Application & Wear
How long your nails hold depends on how they are applied. Please follow our step-by-step guide at nailsglowandgo.com/pages/how-to-use. If your nails don't hold, contact us first and we'll help you find what went wrong.
🔄 Exchanges
The quickest way to get a different item is to return the unopened item once your return is approved, and place a new order for the item you want.
🚫 Non-Returnable Items
Because our products are cosmetic and hygiene items, the following cannot be returned or refunded:
- Opened or used cosmetic products (gel, base coat, remover)
- Press-on nail sets with opened packaging
- Free gifts and promotional items
- Digital products
- Return requests made more than 30 days after delivery
- Shipping fees and shipping protection
✋ Order Changes & Cancellations
Once an order is placed, it is immediately and automatically transmitted to our fulfillment system. Orders cannot be cancelled, changed or modified after they are placed. Please double-check your items and shipping address before completing checkout.
Refusing delivery of a shipped parcel does not count as a cancellation or return and is not eligible for a refund.
Refill Club subscriptions can be cancelled at any time for future orders — see Refill Club (Subscribe & Save) below.
📭 Lost or Stolen Packages After Delivery
A parcel is considered delivered when the carrier's tracking shows "Delivered". We are not responsible for parcels that are lost or stolen after delivery to the address you provided, so we cannot offer a refund for them. If you can't find your parcel, please check with household members, neighbors, your building's mailroom and your local carrier office first, then contact us.
🛃 Customs & Import Charges
If your country charges customs or import fees that were not collected at checkout, they are the responsibility of the customer. We are not responsible for delays caused by customs processing.
🇪🇺 EU & UK Customers — Right of Withdrawal
If you are a consumer in the EU or UK, you have the legal right to withdraw from your purchase within 14 days of delivery. This right does not apply to sealed cosmetic and hygiene products that have been unsealed after delivery (Art. 16(e) Directive 2011/83/EU and equivalent UK law). Withdrawn items must be returned unused and unopened at the customer's expense; the refund is issued within 14 days of receiving the goods. Nothing in this policy limits your statutory rights.
⏳ Late or Missing Refunds
Refunds can take 5–10 business days to appear depending on your bank. If it hasn't arrived after this time, please contact your bank first, then our support.
🔁 Refill Club (Subscribe & Save)
Choose Subscribe & Save on the Refill Trio or the Refill Duo to get 15% off the regular one-time price on every subscription order, delivered every month or every 2 months — you choose.
- Billing: your first order is charged at checkout. After that, your saved payment method is charged automatically on each renewal date at the subscription price shown at checkout (plus any applicable shipping and taxes), and your order ships once the payment goes through. By subscribing, you authorize these charges until you cancel.
- Cancel anytime: there is no minimum commitment. Cancel in your account on our website or by emailing support@nailsglowandgo.com with your order number. Cancel before your next renewal date and you won't be charged again. If you cancel by email, please contact us at least 2 business days before your renewal date.
- Price changes: we'll email you before any price change takes effect, so you can cancel before your next renewal.
- Failed payments: we may retry the charge and ask you by email to update your payment details. If we can't collect payment, your subscription may be paused or cancelled.
- Renewal orders: once a renewal is charged, it is processed like any other order (see Order Changes & Cancellations above) and is covered by this Return & Refund Policy, including the EU & UK right of withdrawal.
✅ Agreement
By completing your purchase you confirm that you have read and agree to this Return & Refund Policy and our Terms of Service.
💌 Contact
support@nailsglowandgo.com · Glow & Go | 30N Gould St Ste R, Sheridan, WY 82801